The panic attack you get when you are stuck somewhere, in dire need of making a call, and run out of balance, brings utmost tension to life. You can simply eliminate the situation by instant top-up of a voucher.
Luckily these vouchers are easily available at any gas station, gift shop, grocery store, etc. You can avoid the chaos by recharging the balance with a voucher. The next problem lies in the process of recharge.
In this step, I am here to help you by providing a step-by-step guide on how to top up a Lebara voucher. These steps are quick and easy to follow.
Contents
Via SMS:
After scratching the voucher and getting the voucher number you have to dial *#1345*voucher number# and press call. Your voucher will be credited immediately.
Via Call:
To use the option of voucher top-up via call you will have to dial 5588 from your handset and select option 2 in the menu, and follow the voice instructions while having the voucher number available to you.
Wrong voucher code:
Please be careful while entering the voucher number because if somehow you end up entering the wrong code your top-up facilities will be blocked. But you can get it unlocked by talking to our customer service.
FAQs:
How can I check my balance?
You can check your balance by dialing *#1345# and pressing the call button, your balance will appear on the screen. If you wish to listen then dial 5588. You can also check yours by logging in to your account via the app.
I have been overcharged. How can I get a refund?
If you think you have been overcharged, you can log in to your MyLebara account and check your usage history. To request a refund please get in touch with our customer service team.
Can I keep my old number?
Yes, you can all you have to do is activate the Lebara sim card, text PAC to 65075 from your existing mobile network sim to get PAC code, and complete a port in request and it will be processed on the date selected by you.
I lost my Lebara sim card. How can I get a new one?
You can contact our customer service team and we will get you a new sim as soon as possible and also transfer your balance to the new sim. Your old sim card will be suspended so no one can use it.