In this era of smartphones, there could be some difficulties when you are activating your sim card and looking forward to making a call to loved ones but things don’t go as smoothly as you have thought leading to an unnecessarily uncomfortable situation.
You wish in that kind of situation only if there could be a guide to follow to activate your sim card and start talking to your loved ones as soon as possible. I am here to help you my friends by walking you through the process of activation of your sim card.
I have arranged a whole guide to help you out which you can see below.
Contents
Smartphone:
If you are using the sim card in your Smartphone your sim card will be activated as soon as you insert the sim card and turn on the handset. You can check if your sim card is on by seeing Lebara or Vodafone displayed on your phone screen.
Feature phone:
If you intend to use the sim card on a feature phone then you have to insert the sim card correctly in the sim card slot of the mobile phone. After you have turned the phone on you will have to dial 5588 from your new Lebara sim, as soon as you hear the automated voice your sim card will be activated.
Trouble connection:
If you have followed all the directions carefully and still are not connected then try connecting manually. To do so, you will have to go to network settings, then select network selection or connectivity, select manual network search, and reset your network settings by selecting a different network to Lebara. Repeat the manual network search and select Lebara or Vodafone as your network you will be able to connect to your network.
Locked handset:
If your handset is locked then the sim card won’t work unless you get it unlocked. You can get your phone unlocked by calling the previous company and asking them to unlock it for you.
Expired sim card:
Your sim card won’t work if it has not been used in the last 70 days. You will have 14 days to top up if you want to reactivate it. After 84 days you’ll have to get in touch with our customer service to reactivate the sim card. If 114 days are passed and you didn’t use your sim card or topped up then your sim card will be expired and be deactivated permanently and you will no longer be able to use the same number.
FAQs:
How can I see my call history?
You can check your call history for the last 30 days by logging in to your MyLebara account online or via the app.
I have lost my sim card. What can I do now?
If you have lost your sim card contact our customer service and order a new sim card with the same number. You will receive the sim card in 3-5 working days.
Will I lose my balance if I order a new sim card?
No, we will transfer your existing balance to your new sim card and suspend your old one.
I have lost my phone, Can I retrieve my contacts?
If you regularly backed up your information you will be able to retrieve it.